Farmington Electric Utility System has modified its face-to-face customer services in accordance with the governor’s public health order.
The customer service lobby and drive-thru, 101 N. Browning Parkway, will be closed until further notice. Staff members will be available by phone during the closure for all customer needs. Closing face-to-face operations will allow FEUS to reassign window and drive-thru staff to phones, increasing the number of employees available to assist with calls.
Payment options include: cash, check or money order. Drop boxes are available at 101 N. Browning Parkway, and are labeled for customer service and new service. Electronic debit/credit card payments may be made by phone at (505) 599-1353 or online at www.fmtn.org, option 1. Manual debit/credit card payment with a representative may be made by phone at (505) 599-1353, option 0. Mail payments to: FEUS, P.O. Box 712569, Denver, CO 80271.
People who need to connect utility services can fill out an application online at www.fmtn.org/182/Customer-Service or by calling (505) 599-1353, option 0.
The city of Farmington and Farmington Electric Utility System have temporarily suspended electric and water disconnection for non-payment in an effort to support customers who may be experiencing financial hardship because of the current coronavirus situation.
People recently disconnected for non-payment will be reconnected if requested, with no fees. City electric and water utility departments will also waive all late and tag fees during this time. Additionally, collection and credit reporting will be suspended.